HANS™ Premium Water will soon be in production.
The frequently asked questions below reference the system design.

Key Features of HANS™ Premium Water

What are some of the features of HANS™ Premium Water?

  • HANS™ Premium Water is a Point of Entry (POE), Whole House Water Appliance that reduces lead, water hardness, and other industrial and ground water contaminants.
  • The HANS™ Premium Water takes advantage of advanced high efficiency element and is sized to meet the water needs in your water efficient home.
  • HANS™ Premium Water Appliance replaces a conventional water treatment system and softeners and their cumbersome brine tank, and eliminates the need for salt.
  • Operational simplicity and Wi-Fi access provides monitoring of the system parameters and maintenance reminders.
  • Sensors, gauges, flow meters and Total Dissolved Solids (TDS) sensors are mounted on a rustproof, high-strength polymer frame.
  • The system is not intended to supply irrigation sprinkler systems – your plumber can assist with options for this.

What are the main components/size of the system and what do they do?

  • HANS™ Premium Water has two filtration stages, (Stage 1) fiber filter, and (Stage 2) a Granular Activated Carbon filter (GAC) which pre-treats the feed water by removing suspended solids, chlorine, smell and taste before the Stage 3 elements.
  • Stage 3 elements reduce dissolved solids, lead, fluoride, iron, PFOA/PFOS, Arsenic, Nitrates, Nitrites, Chromium 6+, Chloroform, bacteria, viruses, salts, and many other contaminants.
  • The efficient booster pump operates only on-demand during peak water usage
  • The Pressure Vessel keeps water pressure constant during periods of peak water usage. Two different sizes are available:
    • A 60 gallon vessel measures 24” diameter by 42 “ tall
    • A 80 gallon vessel measures 21” diameter by 62” tall

Does HANS™ Premium Water require pre-treatment with a water softener to remove hardness that causes scale buildup that fouls RO membranes?

HANS™ Premium Water eliminates the need for a water softener. Through its proprietary technology, water hardness is significantly reduced without salt.

Does HANS™ Premium Water require an atmospheric water storage tank and a re-pressurization pump?

  • There is no need for a large atmospheric water storage tank and pump that expose purified water to air and risk of contamination after treatment.
  • The cost of the atmospheric water storage tank, re-pressurization pump, and purification systems like ultraviolet or chlorination are a significant cost of other whole house systems on the market.

Do you need a re-mineralizer stage for taste?

Re-mineralization cartridges are not necessary, but are available as a system upgrade if desired.

Why a whole house system?

  • With recent events of contamination of municipal and well drinking water, many families want the assurance that the water they drink is free from harmful contaminants and it does not pose any health threat.
  • HANS™ Premium Water provides purified water to your whole house. It reduces water hardness by filtering out suspended solids such as iron, sulfur and other elements. The system reduces lead, arsenic, viruses, and other contaminants.
  • As a whole house system, you get clean water everywhere water is used in your home; every faucet, every shower head, every toilet, every water source and every glass you drink.

What components of the HANS™ Premium Water Appliance use electricity?

  • HANS™ Premium Water has a booster pump that raises water pressure from the service inlet to the house, typically from 60 psi to 180 psi for the elements. The pump runs on-demand, only during periods of high water usage.
  • The booster pump draws about 1kW of power. The pump turns off when water pressure reaches 80 psi and does not restart until water pressure drops to 60 psi.

What happens during an extended period of peak water use?

  • HANS™ Premium Water will fill the pressure vessel to a water pressure set point of 80 psi. The booster pump will stop and wait for water demand, e.g. an open faucet.
  • When a faucet or shower valve opens the pressure vessel will supply water until pressure decreases to 60psi at which time the booster pump will run and take the water pressure back to 80psi.
  • The pressure vessel is simultaneously filling and draining; pressure floats between 60 and 80 psi. Household water pressure is kept steady until the pressure vessel is completely empty of water.
  • When the vessel is emptied, flow and pressure are reduced, but is unlikely to be noticed. Pressure will gradually increase to 80 psi. as the extended period of high demand is reduced and faucets close.

General Water Treatment Questions

Is city water or well water treated?

  • City water is pre-treated to make sure it is free of bacteria, viruses and common contamination sources. City water is regulated so that the contaminants regulated by the EPA fall within or below EPA guidelines. However, not all contaminants are regulated or tested by municipal water suppliers.
  • Well water is traditionally un-treated water from an underground aquifer that is pumped into a house. Well water may contain high levels of iron, sulfur, arsenic, pesticides and other contaminants.

Are whole house water filters considered point of entry systems?

Yes. Any water treatment system installed at the point where the main utility water supply or well water enters the home, and then delivers filtered water to all water outlets in the home is a point of entry system.

What is hard water?

  • The simple definition of water hardness is the amount of dissolved calcium and magnesium in the water.
  • Hard water is water that has high mineral content (in contrast with soft water). Hard water is formed when water percolates through deposits of limestone and chalk, which are largely made up of calcium and magnesium carbonates.
  • In your home, hard water is often the reason soap doesn’t easily form a lather and, by the formation of scale in cooking pots and water heaters.
  • Water softening is commonly used in homes to reduce hard water’s adverse effects.
  • However, the HANS™ Premium Water Appliance provides soft water without the need for salt.

What is soft water?

  • Soft water is water that is free from calcium, iron, and magnesium, which form insoluble deposits as scale in boilers or soap curds in bathtubs and laundry equipment.
  • Soft water occurs naturally where rainfall and the drainage basin of rivers are formed of hard, impervious and calcium poor rocks. The most recognizable trait of soft water is how easily soap lathers. HANS™ Premium Water reduces the negative effects of dissolved minerals in water that can clump together and produce scale buildup.
  • HANS™ Premium Water eliminates the need for a water softener. Through our pre-treatment and RO process, water hardness is significantly reduced without salt.

Does having soft water mean it is clean water and not contaminated?

Soft water does not mean clean water. Your water can be soft and still have contaminants present in the water.

How do I find out what’s in my water?

  • If your water is provided by a municipal water supplier, then you can review your local “Consumer Confidence Report” (CCR) – https://www.epa.gov/ccr – to find out what is in your water. Each year, public water suppliers are required to provide a CCR.
  • If you are on a private well, you can send for a water analysis from a certified laboratory. Your local health department will frequently test well water samples.
  • Get a complimentary water analysis

What about well water quality?

  • Water quality varies greatly from municipal water to well water. Well water may have contaminants like iron, sulfur, manganese and tannin. Owners of private wells are responsible for ensuring that their water is safe from contaminants. Homeowners should check their wells every year for mechanical problems, cleanliness, and the presence of coliform bacteria, nitrates, and any other contaminants of local concern.
  • HANS™ Premium Water is designed for both municipal and well water. In most cases, HANS™ Premium Water will handle well water issues.
  • Water should be tested to identify which, if any, contaminants are present.

What are the benefits of clean water?

Clean and safe drinking water is critical to sustain human life and without it waterborne illness can be a serious problem. Additional benefits of clean water may include:

  • No spots on dishes
  • No soap scum and/or scaling on fixtures
  • Better tea & coffee
  • No clogging of pipes
  • Softer skin and hair
  • Better lather for washing and bathing
  • Clothes are softer and brighter
  • Your appliances lasts longer
  • Showering feels nicer

When to test your water?

Conditions or nearby activities Recommended test
Recurrent gastro-intestinal illness Coliform bacteria
Household plumbing contains lead pH, lead and copper
Radon in indoor air region is radon rich Radon
Scaly residues, soaps don’t lather Hardness
Water softener needed to treat hardness Manganese, iron
Stained plumbing fixtures, laundry Iron, copper, manganese
Objectionable taste or smell Hydrogen sulfide, corrosion, metals
Water appears cloudy, frothy or colored Color, detergents
Corrosion of pipes, plumbing Corrosion, pH, lead
Rapid wear of water treatment equipment pH, corrosion
Nearby areas of intensive agriculture Nitrate, pesticides, coliform, bacteria
Coal or othermining operation nearby Metals, pH, corrosion
Gas drilling operation nearby Chloride, sodium, barium, strontium
Salty taste ands seawater, or heavily salted roadway nearby Chloride, TDS, sodium